Our Policies

Communication Policy:

Our standard working hours are Monday–Friday, 9:00 AM–9:00 PM EST. We respond to emails and feedback within 1–2 business days. Communication outside business hours may delay response times. We request that all project communication stays within email, Notion, or designated tools (no DM's unless previously agreed upon).

Timeline & Feedback Policy:

Project timelines are collaborative and depend on timely client feedback. Delays in providing feedback, assets, or approvals may push the timeline and incur rescheduling fees. Rush fees may apply to last-minute or expedited requests (48 hours or less).

Scope & Additional Work Policy:

All deliverables are based on the agreed proposal and scope of work. Any requests outside the original scope (new services, platforms, revisions beyond limit) will be quoted separately. We’ll always confirm and quote additional work before starting.

Revision Policy:

Each project includes 3 rounds of revisions unless otherwise specified. Additional revisions or edits beyond the agreed scope are an additional USD$45 for 3 more rounds of revision. Revision rounds must be used within the project timeline. Unused revisions do not roll over.

Payment Policy:

Payment for smaller short-term projects are to be made in full. Additionally, a deposit is required for larger, long-term projects. For larger or long-term projects, the remaining 50% is due before final deliverables are sent. All invoices are payable within 7–14 days of issue. Late payments may incur a 10% late fee if not resolved within the grace period.

Cancellation & Refund Policy:

Payment for smaller short-term projects are non-refundable. Additionally, the initial deposit for larger, long-term projects are non-refundable. If the client cancels the project mid-way, any completed work will be invoiced at an appropriate percentage. If The Brand Signature must cancel due to illness or unforeseen circumstances, you’ll receive a full refund or credit for future work.

Print & Production Policy:

We offer in-house printing services for a wide range of brand collateral and marketing materials; including business cards, brochures, invitations, and small-format print items. All design and standard print production is handled in-house to maintain quality and consistency. We do not print packaging for physical products (e.g., retail boxes, jars, bottles) or custom stationery items (e.g., letterheads, notebooks). We can, however, design these assets and provide print-ready files. Clients will receive proofs for approval before any job goes to print. Final approval is required before production begins. Once proofs are approved and production starts, changes cannot be made. We are not liable for issues caused by client-approved proofs, but we’ll work with you to resolve any unexpected print issues where possible.

File Delivery Policy:

Final deliverables will be provided in standard formats (AI, EPS, PNG, JPG, PDF, etc.). Files will be shared via Google Drive, Dropbox or your preferred cloud system. You are responsible for downloading and backing up all files upon delivery. We archive completed projects for up to 6 months.

Ownership & Usage Policy:

Ownership of final, approved designs transfers to the client upon full payment. Unused concepts, drafts, and working files remain the property of The Brand Signature. We retain the right to showcase the final work in our portfolio and marketing unless a confidentiality agreement (NDA) is in place.

Portfolio Rights & Promotion:

We proudly share completed work in our portfolio, on social media, and in case studies. If your project is confidential or time-sensitive, please notify us ahead of time and we will delay or withhold promotion accordingly.

Confidentiality & Privacy Policy:

All sensitive business or strategic information shared with us is treated as confidential. We are happy to sign a Non-Disclosure Agreement (NDA) if requested before the project begins. Client data is stored securely and used only in relation to your project.